Australians urged to send Christmas parcels now due to postal delays


Australians have been urged to send their Christmas gifts this month with “unprecedented need” from Australia Post resulting in huge postal delays.

Post offices are desperately pleading for staff while insiders urge people to send their Christmas parcels now to get them to their destination on time.

The Covid crisis has seen an unprecedented rise in the number of parcels being sent and resulted in heavy delays.

There are now legitimate concerns that parcels sent in October will not reach their destination by Christmas.

Licensed Post Office Group Executive Director Angela Cramp urged people to send their parcels now if they wanted them to be delivered by December 25.

“Go early, go early. Do it now,” she told 2GB.

She was not sure whether the delays would be fixed by Christmas.

“Well that’s the big question, isn’t it? Australia Post is desperately looking for more staff, we definitely need more people to get in here and help.

“We have seen unprecedented need from Australia Post. We are down to last man standing, private couriers are not taking any more parcels so everyone is just using Australia Post where they can.”

Ahead of the Christmas rush, Australia Post has created more than 4000 new jobs nationally. The new roles include 3500 jobs in deliveries including drivers and sorting staff, 350 of which will be in regional areas, as well as customer support roles in Victoria and Queensland.

The hiring blitz comes as the most recent lockdowns in NSW and Victoria prompt Australians to shop online in record numbers.

The Federal Government-owned company has already opened up pop-up sites to help process mail, but the new recruits will keep deliveries moving as extended lockdowns and parcel volumes surge to heights not seen since last Christmas.

More than nine million Aussies shopped online in the year to June 30, a growth of almost 32 per cent year-on-year, according to Australia Post’s 2021 Inside Online Shopping e-commerce report.

Aussies spent a record $50 billion on online shopping last year, with Victorians taking out the title for the most prolific spenders as they endured months of lockdowns.

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